Return Policy
Return & Refunds of Defective products (if applicable)
For the return of defective products, please email us at support@thequeencollection.org and provide photos/videos showing the defective product.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of store credit.
All sales are FINAL and there are no refunds allowed due to the sanitary nature and high appeal of our products.
Order processing begins as soon as an order is submitted. As a result, Order modifications are not permitted after an order is submitted. This includes changes to product, refunds or store credit, shipment methods, addresses, cancellations, etc.
Customers are advised to complete exchange requests within 7 days of receipt in order to qualify for a store credit. Any exchange request not received within the specific time frame will be disqualified, The product must be sent back in the original packaging condition(resell-able condition) as it was when shipped from us, meaning it cannot be combed, washed, brushed, cut, worn, colored or altered in any way(Original ties must remain in tact as it was received by the customer). Send your Exchanged item(s) including your first name, last name,phone number, your exchange request and original receipt to: PO Box 6705 Texarkana Tx, 75505
Shipping within the US may take approximately 5-7 business days. For shipping on orders out of the US can take up to 6-10 business day. Shipping fees as well as taxes will be added at the end of your checkout. Tracking numbers will be sent to the email address provided with purchase. Processing on orders take approximately 2-3 business days.
The Queen Collection is not responsible for ANY lost items. If you check your tracking number and the package says delivered, but you have not received it. You will have to take this up with United States Postal Service.
If your package is returned due to incorrect address you will be responsible for paying shipping fees again.
Gifts
If the item were marked as a gift when purchased and shipped directly to you, you'd receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a gift certificate to the gift giver, and they will find out about your return.
Shipping
To return your product, please contact us, and we will give you all the details.
You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a store credit, the cost of return shipping will be added to your store credit.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
For your protection, we suggest that all exchanges be sent back to us through a traceable postal carrier with signature. We are not responsible for lost items in transit, All Sales are Final on clearance and sale items. No exchanges or returns will be accepted. The customer is responsible for all return freights in a product exchange transactions. Once received and determined to be in resealable form, a store credit would be issued. If the item was purchased during a promotion that has ended, the exchanged/store credit item would not qualify for the promotion in question.
NOTE: DUE TO THE DELICATE NATURE OF LACE PRODUCTS (FULL LACE WIGS, LACE CLOSURES & LACE FRONTALS), CAN NOT BE RETURNED. EXCHANGED OR REPLACED.
All items have the same policy. NO EXCEPTIONS!!!
Returns: Items must be returned in their natural state. All items must be unworn and unwashed and include all tags INCLUDING receipt within 7 days. If these steps are not followed, it will be denied. Refunds will be put back on whichever form of payment was used. Shipping charges are NON-REFUNDABLE.
You may request a refund within 48 hours of your purchase. After that time frame you will be issued a store credit.
NO REFUNDS OR RETURNS ON WHOLESALE ORDERS, OR STARTER KITS. YOU WILL RECEIVE STORE CREDIT .
PLEASE READ DESCRIPTION UNDER WHOLESALE BEFORE PURCHASING.
For any other questions or concern email us at
support@thequeencollection.org
We Appreciate Your Business!